pojko Frequently Asked Questions

pojko requires a government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National ID card (NID), passport, or driving licence. You may also be asked to provide a recent utility bill or bank statement as proof of address. Documents should be clear, fully legible, and not expired. Verification is usually completed within 24 hours of submission.

No. pojko strictly permits one account per person. Holding multiple accounts is a violation of our Terms and Conditions and will result in all duplicate accounts being permanently closed, bonuses voided, and any withdrawals blocked pending a full review. If you believe a duplicate account has been created in your name without your consent, contact support immediately via live chat.

Use the "Forgot Password" link on the pojko login page to reset your password. Enter the email address or mobile number linked to your account, and pojko will send a reset code within a few minutes. Enter the code, then create a new strong password. If you do not receive the reset message, check your spam folder or contact the pojko support team via live chat.

To permanently close your pojko account, contact the support team via live chat or email at [email protected] and request account closure. Before closure, any remaining balance will be refunded to your registered payment method. If you are closing your account due to problem gambling concerns, pojko can also arrange a formal self-exclusion instead, which offers stronger long-term protections.

Yes, pojko accepts Nagad as a deposit method. Select Nagad from the deposit section of your pojko account, enter the amount you wish to deposit, and follow the on-screen instructions to authorise the payment via the Nagad app or USSD. Nagad deposits are typically credited instantly. The minimum deposit amount via Nagad is ৳200.

The minimum deposit amount on pojko is ৳200 for mobile financial services including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or City Bank, the minimum deposit is ৳500. These minimums are in place to ensure transaction fees remain proportionate to the deposit value.

pojko processes withdrawal requests within 1 to 6 hours for verified accounts. Withdrawals to bKash, Nagad, and Rocket are typically the fastest, often completing within 30 to 60 minutes after approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other local banks may take 1 to 3 business days depending on interbank clearing times. All withdrawals require a fully verified account.

The minimum withdrawal amount on pojko is ৳500 for all payment methods including bKash, Nagad, Rocket, and bank transfers. There is no maximum withdrawal cap for standard verified accounts, though large withdrawals above ৳50,000 may be subject to an additional identity review as part of pojko's anti-fraud procedures. Withdrawal fees are not charged by pojko — your payment provider's standard rates may apply.

pojko offers 500+ casino games including slots, live dealer tables, crash games, table games, and card games. Game providers include Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. Popular categories include video slots with jackpots, live baccarat and roulette with real dealers, Andar Bahar, Dragon Tiger, and the high-energy crash game Aviator.

Yes, pojko is fully optimised for mobile play. The entire platform — sports betting, live casino, slots, and account management — is accessible through your mobile browser on Android and iOS without needing to download any app. The mobile interface is designed for smaller screens and touch navigation, giving you the same full experience as desktop. Data usage is optimised for the mobile networks used across Bangladesh.

Return to Player (RTP) percentages on pojko slot games vary by title and provider. Most slots from Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. The RTP for each game is displayed in the game's information panel, accessible before you start playing. Higher RTP means more of the total wagered amount is returned to players over time, though individual session results will always vary.

pojko's live in-play betting allows you to place bets on matches that are already in progress. Odds update in real time as the game situation changes — for example, during a cricket match, odds shift after each ball, wicket, or boundary. To place an in-play bet, navigate to the live section of the pojko sportsbook, select your event, choose a market, enter your stake in BDT, and confirm before the market closes.

A wagering requirement is a multiplier that tells you how many times you must bet the bonus amount before you can withdraw any winnings generated from it. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place ৳10,000 in total bets before the bonus converts to real withdrawable cash. Bets on different game types may contribute different percentages toward meeting the requirement — sports bets and slots usually contribute 100%, while live casino games may contribute less.

Yes, pojko periodically offers free spins promotions on selected slot titles from providers such as Pragmatic Play and NetEnt. Free spins may be awarded as part of a deposit bonus, as a standalone promotion, or as a loyalty reward. Winnings from free spins are credited as bonus funds and are subject to the wagering terms stated in the specific promotion. Check the pojko Promotions page regularly for current free spins offers.

pojko rewards consistent players through its loyalty programme. As you wager on sports and casino games, you accumulate loyalty points that can be exchanged for bonus credits, free spins, or account benefits. Higher-tier players gain access to VIP-level perks including faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, and exclusive promotions tailored to the Bangladesh market.

Whether a pojko bonus can be used on sports betting, casino games, or both depends on the specific promotion. Some bonuses are sports-specific and will apply to cricket, football, and other sportsbook markets. Others are casino-only and apply to slots or live tables. The eligible game types for each bonus are always listed in the promotion's terms. Applying a bonus to an ineligible game type will not count toward the wagering requirement.

pojko protects all player data using 256-bit SSL encryption on every page, login, and transaction. Your financial information — including bKash and Nagad account details — is never stored in plain text and is processed through secured payment gateways. pojko's servers are protected by firewalls and intrusion detection systems. We do not sell or share your personal data with third parties for marketing purposes, as detailed in our Privacy Policy.

The minimum age to register and play on pojko is 21 years. This is a strict requirement enforced through our mandatory KYC identity verification process. Any account found to belong to a person under 21 is immediately suspended, all deposited funds are returned, and all wagers are voided. pojko is committed to preventing underage gambling across Bangladesh.

If you feel gambling is negatively affecting your life, pojko makes self-exclusion straightforward. Contact the pojko support team via live chat or email [email protected] and request self-exclusion. You can choose a period of 6 months, 1 year, 5 years, or permanently. During self-exclusion, your account is fully blocked, deposits are rejected, and all marketing communications are stopped immediately. Reinstatement after a self-exclusion requires a formal review process.