Responsible Gaming at pojko
pojko is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. We provide practical tools, clear guidance, and direct support to help every player stay in control of their gaming activity.
Playing Smart Starts Here
At pojko, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress, personal harm, or family conflict. As Bangladesh's leading online sportsbook and casino platform, we take our responsible gaming obligations seriously and invest in tools that put our players firmly in control.
Responsible gaming at pojko is not a checkbox — it is a core part of how we operate. Every account on our platform comes equipped with a suite of player-protection tools that can be activated instantly from your account settings panel. These include deposit limits, session time limits, cool-off periods, and full self-exclusion — all designed to support healthier gambling habits without judgment or delay.
Our customer support team is available 24 hours a day, 7 days a week, and is trained to recognise signs of problem gambling. If you or someone you know needs guidance, our team responds in English within minutes via live chat. We do not simply point players to a policy document — we actively engage and help.
pojko also enforces a strict minimum age of 21 years for all registered players in Bangladesh. Age verification is conducted as a mandatory part of our KYC process. Any account found to belong to a person under the age of 21 is immediately suspended and all deposited funds are returned.
How pojko Protects Its Players
Six foundational pillars that define how we approach player safety, fair play, and responsible gaming across every aspect of the pojko platform.
pojko enforces a minimum age of 21 for all players. Identity verification is mandatory during onboarding and may be triggered at any point in the account lifecycle. Accounts that cannot be verified as belonging to a person aged 21 or above are immediately suspended and funds returned.
Players can set daily, weekly, or monthly deposit limits directly from the account settings panel. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a cooling-off period to prevent impulsive decisions. Limits apply to all deposit methods including bKash, Nagad, and Rocket.
pojko allows players to set a maximum session duration after which they are automatically logged out. Reality check notifications can also be enabled — these send periodic reminders of how long you have been playing and how much you have wagered during the current session, keeping you informed and in control.
If you need a short break from gambling without permanently closing your account, pojko's cool-off feature lets you suspend your account for a defined period: 24 hours, 7 days, 30 days, or a custom duration you specify. During a cool-off, you cannot log in, deposit, or place bets. The period cannot be shortened once activated.
For players who feel they need a longer break or wish to stop gambling entirely, pojko offers formal self-exclusion. A self-exclusion can be set for 6 months, 1 year, 5 years, or permanently. During self-exclusion, your account is fully suspended and you will receive no marketing communications. Re-opening a self-excluded account requires a review process.
pojko's support agents are trained in responsible gaming awareness and can assist players in activating any protection tool, including self-exclusion, directly through the live chat interface. If you feel that gambling is causing you distress, reach out — our team will listen without judgment and help you access the right resources for your situation.
Your Protection Tools in Detail
Every tool described below is available to all registered pojko players at no cost and can be activated instantly from your account settings or via our support team.
Daily, Weekly & Monthly Caps
Set a hard cap on the total amount you can deposit into your pojko account within any given time period. Reductions take effect immediately. Increases apply only after a 24-hour cooling-off period.
- Log in to your pojko account
- Navigate to Account Settings
- Select "Responsible Gaming"
- Set your preferred limit in ৳ BDT
- Confirm — takes effect instantly
Time & Reality Checks
Define a maximum session length to avoid extended unplanned gambling. Enable reality check pop-ups that appear every 15, 30, or 60 minutes to show your session duration and net wagering position.
- Access Responsible Gaming settings
- Enable session time limit
- Choose reality check frequency
- Auto-logout activates on expiry
Short-Term Account Pause
Take a planned break from gambling without permanently closing your account. Your balance is preserved and no bets can be placed during the cool-off period.
- Choose duration: 1, 7, or 30 days
- Or set a custom number of days
- Confirm via live chat or settings
- Cannot be reversed before expiry
Long-Term Account Block
For players who need to stop gambling entirely, self-exclusion blocks account access, deposits, and marketing contact for your chosen period. Permanent exclusion is also available.
- Contact support via live chat
- State your preferred exclusion period
- Exclusion is applied within minutes
- All marketing emails stopped immediately
- Reinstatement requires formal review
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs may indicate that gambling is moving from entertainment into harmful territory.
If you answer "yes" to several of the questions in our self-assessment below, or if you identify with multiple warning signs listed here, we strongly encourage you to reach out to the pojko support team or use our responsible gaming tools to take a break.
You are not alone. Many players across Bangladesh have successfully used pojko's self-exclusion and cool-off tools to regain control. Our support team is available around the clock to assist you without judgment.
How Is Your Relationship with Gambling?
Read through the following questions honestly. If you find yourself answering "yes" to three or more of these, consider activating a cool-off period or speaking with a pojko support agent today.
Strictly 21+ — No Exceptions
pojko enforces a strict minimum age of 21 years for all registered users. This is a hard requirement with no exceptions. We apply this standard consistently across all of Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
During the registration process, all users are required to confirm that they are aged 21 or above. This confirmation is supplemented by our mandatory KYC identity verification process, during which users must submit valid government-issued identification documents. Any account for which we cannot confirm a user is at least 21 years of age will be suspended immediately.
If pojko discovers at any stage — including months after registration — that an account belongs to a person under the age of 21, we will close the account, return all deposited funds to the payment source, void all wagers placed, and retain a record of the violation as required by our compliance framework.
Parents and guardians in Bangladesh are encouraged to use parental control software to restrict access to online gambling platforms for any minors in their household. If you suspect a minor has created an account on pojko, contact [email protected] immediately and our team will investigate and act without delay.
All pojko accounts undergo KYC verification. Users must submit a valid National ID card, passport, or other government-issued document confirming that they are at least 21 years of age. Verification is required before withdrawals are processed.
Any account found to belong to a person under 21 is immediately suspended. All deposited funds are returned to the original payment method (bKash, Nagad, Rocket, etc.). All bets placed are voided. The account is permanently closed with no possibility of reinstatement.
pojko encourages parents and guardians to use parental control tools on shared devices to prevent minors from accessing gambling platforms. Keep your pojko account credentials private and never share your login details with any other person, including family members.
pojko Support Is Here for You
You do not need to be in crisis to reach out. Whether you want to set a deposit limit, take a short break, or talk through your options, our support team responds in English around the clock.
Live Chat — Fastest Response
Available 24/7 directly on the pojko platform. Average response time under 2 minutes. Our live chat agents can activate cool-off periods and self-exclusion on your behalf during the conversation.
Email Support
Send your responsible gaming request to [email protected] with the subject line "Responsible Gaming Request". Our team responds to all emails within 5 business hours. Please note: this email address is plain text — not a clickable link.
Self-Service Account Settings
Deposit limits, session time limits, and cool-off periods can all be activated directly from your account dashboard under the "Responsible Gaming" section — no support agent required. Changes take effect immediately.
Response Times
Live chat: under 2 minutes | Email: within 5 business hours | Self-service tools: instant. All responsible gaming requests are treated as high priority by the pojko support team.
Enjoy pojko — Within Your Limits
Responsible gaming and great entertainment are not opposites. Explore cricket betting on BPL and IPL, 500+ casino games, and slots — all within the safe, controlled environment pojko provides every player across Bangladesh.
256-bit SSL encryption on all transactions. Gambling can be addictive. Please play responsibly. For adults aged 21 and above only.